Customer Feedback & Testimonials

At The Bookyard, we consider customer service to be our highest priority. We will do everything within reason and within our power to ensure our customers gain the best products, advice and service possible. We'd love to be able to say we never make mistakes but we do and we probably always will ... but when this happens we take full responsibility and will put it right.

The only way you can truly appreciate our service is to use us but since so many of our customers take the time to contact us and thank us for our efforts, we hope you will forgive us for indulging ourselves slightly and listing some for you to take as references.

Displaying 101 to 150 (of 269 feedbacks)
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Chris
05-2014
I would just like to thank you for the fantastic service you have given to me. I am delighted with my renewed Macbook. Now it is A1 every thing is working really well. Many thanks!
Adam
05-2014
I've been absolutely delighted with the MacBook and want to thank you for providing such an excellent service, from the ease of use of the website, express delivery and friendly customer service.
Dylan
05-2014
I have been really pleased and impressed with the communication so you can give yourself a large pat on the back for customer services.
Andrew
04-2014
Thank you! I only ordered all this yesterday and it's here already!
Alex
04-2014
I just want to say Great service! I am very pleased with the purchase and the information I have got from the web page.
Eugene
04-2014
I've got my keys and boy do they fit nice! :) Thx a lot.
Iain
04-2014
Thanks for maintaining a very useful web site - being able to check for relevant parts using the S/Number is great.
Marcantonio
04-2014
HI, thanks: fast service and perfect working items.
Lorimer
03-2014
I would like to thank you very much for your generous assistance in helping me to solve the problem with my Mac. This was extremely kind of you, and represents a service we don't see very often today
Julian
03-2014
Was given your name by Apple store as recommended spares suppliers for Apple Macs. Impressed by your website easy to find what I wanted. Easy to use. Thanks
Roberto
03-2014
Thank you for all your help with finding the correct replacement part for my iPad. After many calls to yourself and the patience of a sapient, I was pointed in the right direction to the correct part. it took about 2.5hrs to strip the iPad and install the part, but in the end it was worth it, I now have a working iPad and that\'s thanks to yourself. I use you for my work spare parts and would recommend you to anyone, for your expert advice, and quality of your parts both new and used
Tony
03-2014
Thanx, as ever....didn't expect such a rapid 'return'! I'm always impressed with the BOOKYARD Service!!
Graham
03-2014
Very impressed. Had exactly the right disks for my ancient MacMini. Ordered on a Thursday; in my hands Friday lunchtime, installed Friday afternoon. Price reasonable; postage good. Very happy!
Ronnie
02-2014
Thank you for repairing my iMac. Everything is working perfectly here and dealing with you was a pleasure as always. I was very impressed by the thorough way you took such care over establishing the precise causes of the fault. It gives me great confidence to know such professional support is available to me.
Miguel
02-2014
The supply came to Spain in time and it works ok. You have a good service. We will continue buying. Thank you very much.
Ronnie
02-2014
We buy parts all over the world and thebookyard is one of our more favorite suppliers. Our technicians like to work with your parts because of the low failure rate of the parts. Also part numbering is correct and delivery is swift and well protected for transport.
James
01-2014
I have dealt with The Bookyard for years and I have always found you to be extremely helpful and knowledgable.
Tony
01-2014
Utterly brilliant service. Found what I wanted. Well priced, and with me in 48 hours. Totally brilliant!
Dean
01-2014
I am just writing to you to say thank you for the advice about the problem with my Mac Pro. I have also ordered a new screen housing from you which arrived yesterday. It was a B grade item but was still in very good condition and unbelievable value for money. I have forwarded your company onto all my apple mates who need spare parts. Once again thank you for all the help Many thanks,
Ted
01-2014
The procedure has been an example of great customer service.
Trevor
01-2014
Many thanks for all your help. The keyboard arrived lunchtime Friday. Fantastic . Thanks again for your highly efficient service.
Stephan
12-2013
I am very pleased with the way my order. Posted it on monday and had it delivered to Sweden in three days. Of course just as pleased with the delivered items. Wouldn
Jade
12-2013
You guys are fantastic, the service is just great! Thank you
Pierre
12-2013
The board arrived yesterday and is now snug in my MacBook pro. Everything is working. Thank you for the efficient handling of my order. I'll also recommend your site for the reasonable rates.
Nick
11-2013
I'm very impressed by such a prompt and helpful service.
Keith
11-2013
Just a note of thanks - the new key caps arrived today, now fitted and working well. Thank you very much!
Margaret
11-2013
Just to say thankyou - new keyboard fine and I am now in touch with the outer world. All nicely packaged amd delivered on day you agreed - a nice change from "will be delivered within 28 days"
Stephen
11-2013
Thank you for the prompt delivery of the ipad wifi aerial, product was extremely well packed and delivery was fast. Fantastic, I won't hesitate to recommend you to others
Heather
11-2013
I just wanted to thank you so much for rescuing my daughter's Apple Mac. I'm so pleased the sonic bath worked! We both want to thank you so much for your customer service, kindness of heart when I called in and of course for your skills of rescue and repair! From two very happy customers!
Laura
11-2013
Thanks so much for your help I am very happy with the service and friendliness and the efficient way in which I was dealt with. I shall be retuning to you when I upgrade it in the new year and will also be looking to purchase a desk top for my husband too.
Rob
10-2013
I found you a couple of days ago whilst looking for a decent Mac parts supplier. I ordered, items turned up this morning, fitted and perfect! Thanks for your prompt service and for having such an excellent website. I will be buying from you on a regular basis no doubt.
Steve
10-2013
I wanted to thank you for helping me with my order. My Mac Pro is back up running now thanks to your help correcting my order. Cheers
Bill
10-2013
Thank you very much for maintaining a stock of items such as the Superdrive I have ordered. You have contributed to me being able to keep an old and trusted iMac in working order.
Paolo
10-2013
Thank you very much for the spare part for my Mac Book Pro. Order has been perfect and shipping very fast. Thanks again.
Simon
10-2013
A leaky roof and an open macbook is a disastrous combination. I was expecting to spend the best part of a thousand pounds on a new one. Luckily, I thought of buying a topcase from The BookYard instead. It's ridiculously easy to find the exact part that you need (just enter your serial number and some clever software does the rest). Delivery was next day and the whole thing cost well under
Vicki
09-2013
Once again, great service and much quicker delivery than anticipated. Thank you!
Guido
09-2013
Have to thank you: received the goods fixed the MBP in a breeze. Now fixed this flawlessy thanks to you, again!
Tony
09-2013
Quick service - quick replies for purchase confirmed - quick delivery sent. Really happy - so am using again today
Nisha
08-2013
Very informative website. Didn't know my model or which key type to purchase but the information and links worked a treat and was able to quickly identify the key and hinge type I needed and place the order. I'm not a 'computer' person as such and just trying to fix my keyboard cheaply and quickly , thanks very much
Andrew
08-2013
Ordered, paid for, received, installed, working, - and all within less than 24 hours. Absolutely Terrific !!! Many Thanks!
Peter
08-2013
It wonderful to know there is an online store that has available parts for these beautiful old laptops. Big thank you to you and the team at The Book Yard.
Jim
08-2013
Thank you! I needed a missing keyboard key for my MacBook and obtaining one from you across the Atlantic via your website was easy as pie. It works great. Nice job.
Helen
08-2013
Good news, I manage to get my SSD working back on my macbook, thanks again for the support !
Vicki
08-2013
We ordered a Macbook white UK keyboard from you after searching high and low all over the place. Your price was the best we found and the condition of the refurb item was fantastic. Added to the super-speedy delivery time and your lovely customer service - BookYard you are now our supplier of choice - thank you!
Naomi
08-2013
Many, many thanks for your quick response and help on the phone this afternoon (I forget that you guys have one of those mythical beasts... a brilliantly straightforward website that actually works!)
Steve
08-2013
A VERY! helpfull and quick reply. This it one reason for me often coming back to your company for parts.
John
07-2013
Many thanks for an excellent service; courteous, professional and easy to use.
Dave
07-2013
As per my pervious dealings (both purchases and mac2cash) with The Bookyard I'm very pleased and satisfied with the service I've had.
Dafna
07-2013
I love the fast service!
Dave
07-2013
The iMac is like new ! very happy and the client too
Displaying 101 to 150 (of 269 feedbacks)
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