Customer Feedback & Testimonials

At The Bookyard, we consider customer service to be our highest priority. We will do everything within reason and within our power to ensure our customers gain the best products, advice and service possible. We'd love to be able to say we never make mistakes but we do and we probably always will ... but when this happens we take full responsibility and will put it right.

The only way you can truly appreciate our service is to use us but since so many of our customers take the time to contact us and thank us for our efforts, we hope you will forgive us for indulging ourselves slightly and listing some for you to take as references.

Displaying 61 to 75 (of 254 feedbacks)
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Martin
04-2015
I could have bought the part a bit cheaper on e-bay (it did not seem to bother them) but The Bookyard were so supportive and patient (I rang them many times) that I went with them. I knew I had the right part and could ring if I had problems. So a nightmare dead screen scenario turned into a very satisfying first foray into pulling a Mac apart. Many thanks
Jeremy
03-2015
Many thanks for all your help. I am very impressed with you and your company. I am a senior citizen (75 years young) and computers are sometimes a bit difficult but it was great having you help me and for keeping me informed.
Ray
02-2015
Order received today as promised. Parts fitted, happy user. Thank you for an excellent service.
Adrian
02-2015
Great on-line store, thank you, will be back!
John
02-2015
I am writing to express my gratitude for your efficient and considerate response to a previous enquiry in early January regarding my order with The Bookyard. Less than 48 hours after you responded I received the replacement part in the mail as promised. I was incredibly happy with the level of customer service, and have since placed other orders through the website that have been successfully and efficiently completed and delivered speedily. I wanted to say thank you very much!
Graham
11-2014
Great service. Received today (Saturday) and as you can see my trusty iPad 1 is now fully charged and functional again. Once again, great service. Superb packaging. Great care taken. I will have no hesitation in recommending you.
Margaret
11-2014
Just to say thankyou for the very prompt service!
Wissam
10-2014
I received the part earlier this week and wanted to thank you for ensuring a smooth order fulfilment. I have bookmarked your website and will be ordering from you again, should another part fails in these vintage machines
Emyr
10-2014
Just a quick message to express my thanks for my order which duly arrived today. It's a great pleasure to see some business still offer a brilliant and efficient service, as well as having an 'actual' person answering the telephone (a rarity in itself!). You can be sure that I will recommend you to all of my colleagues. Keep up the good work
Anthony
09-2014
The trackpad works like a charm! Thanks! I wish I was doing business with Thebookyard before. It would have saved me a lot of headaches regarding my experience with Chinese suppliers.
Anthony
09-2014
Yesterday I received the package, just one day after the order. My compliments for this. Living in Holland I am not used to actually getting packages within the promised period
Hyman
09-2014
I now have my computer back and would like to say how delighted I was with your service, which was terrific. I will certainly recommend you to everyone I know who needs your services.
Peter
09-2014
I wanted to thank you for the very prompt, professional and expedient service. I live in Spain and had tried numerous other channels to acquire a replacement battery for my Macbook Air. I was therefore very apprehensive about the service offered by the Bookyard. However this has been quickly dispelled and I can only praise you for the service. I now have a laptop fit for the purpose as it was intended.I highly recommend your company.
Andrew
08-2014
Thank you for taking the extra care to ensure the order was right prior to my mistake. I will certainly be recommending your website to friends and family. Awesome service I could not be happier, can't wait to have a fully functioning keyboard tomorrow. Again thank you for the marvellous shopping experience.
Amy
08-2014
Many thanks for my keys! Super quick delivery and perfect product. Will definitely recommend - and come here next time I inexpilably smash 2 keys off of my laptop!
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