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Customer Feedback & Testimonials

At The Bookyard, we consider customer service to be our highest priority. We will do everything within reason and within our power to ensure our customers gain the best products, advice and service possible. We'd love to be able to say we never make mistakes but we do and we probably always will ... but when this happens we take full responsibility and will put it right.

The only way you can truly appreciate our service is to use us but since so many of our customers take the time to contact us and thank us for our efforts, we hope you will forgive us for indulging ourselves slightly and listing some for you to take as references.

Displaying 201 to 250 (of 274 feedbacks)
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Lisa
09-2012
I want to thank you for the great service and speedy shipping.
Pekka
09-2012
Thanks, your shop is a lifesaver!

09-2012
Thank you. Your service was perfect!
Dan
09-2012
Thank you so much for the excellent service! I am very happy with the replacement 'o' key, and was pleased that it turned up quickly and was easy to put on.Cheers!Dan
Steve
08-2012
Guys, I just wanted to thank you for your wonderful service. The refurb part I ordered came today in excellent condition, and has fixed the problem I was having with my Mac Mini. Many thanks! Steve
Nigel
08-2012
I would like to point out that on the occasions when I have used your company (which is basically for all of my service/parts requirements), I have never once received anything other than an exemplary service, which is why The Bookyard will continue to be my go-to MBP parts company. Your response only serves to demonstrate just such a quality of service.
Daniel
07-2012
I appreciate the great effort you put into this. Your service has been fantastic and I will most certainly look at The Bookyard for any further parts I might need for my current and future Macs.
Glenn
07-2012
I just received my order , you were the only people that made the effort to find me two hard to get clips for a Macbook pro 17\" uni , i installed them and now have a very happy customer thanks to you, your service , support and willingness to go the extra mile over such a small order is amazing , i wish you much success and growth in the future and will certainly be back for parts, as will i spread the word here in South Africa, that you are truly an exceptional group of people.
nick
06-2012
Many thanks for the swift service. Arrived and fitted! Wish I had sorted it out ages ago
Dave
06-2012
Thank you for a fast and super service all the best
Steve
06-2012
Arrived today. Very impressed with your service and the adaptadrive, thank you.
Phil
05-2012
Hi, I ordered a display data cable on the 16th of April. The cable was picked,packed and sent to me in Australia,and arrived within 7 days of ordering. I`m contacting you to say thank you for the excellent service and prompt delivery. I repair Macs and it`s good to find a reliable supplier. cheers
Stephen
05-2012
I received my repaired computer yesterday. I just wanted to send a note to thank the bookyard for first class customer service. I have purchased items from the bookyard in the past and was very impressed with the level of service you have provided to fix the faulty hard drive
Robert
04-2012
I'm writing this email to express my thanks and admiration for your superb telephone service. I've spoken to several members of staff on various occasions, and always, without fail, have been met with cheerful helpfulness, and with really well-informed expert advice, from people who seemingly have nothing on their minds apart from my particular little problem. How you manage to provide such a swift and accurate response on all occasions is beyond me, but please keep it going!
Martyn
04-2012
No issue - just a big thank you for excellent service. The package arrived this morning, exactly what I ordered before I was expecting it.
Jane
04-2012
I am really impressed with your service and will certainly tell all my apple mad friends
Chris
04-2012
You have a great web site, and altogether I am impressed with your helpfulness and professionalism.
Nigel
03-2012
All arrived back and working again. Great service and will happily recommend your company to many other mac users.
Dougal
01-2012
Just a quick email to say thanks for the prompt service and speedy delivery of my order. It was very much appreciated.
Billy
01-2012
They offer amazing customer service advice over the phone and via email, both before i ordered the parts and afterwards. The technical knowhow and experience they have is very impressive, even dating back to my original G3 machines. They have a serial number decoder that tells me exactly what machine i have and offers a link to the compatible parts for my generation. All in all an amazing experience and great parts. A pleasure to deal with!
Melissa
12-2011
Hello, I wanted to say thank you very much for the quick service and easily organised website you provide. Recently, my 18-month old MacBook Pro trackpad began behaving erratically overnight. I took it to a local shop who said the entire top case would need replacing, at
Joseph
12-2011
I wanted to thank you for the speedy delivery of a product which Apple stores said was a non-replaceable item, and that my Macbook Air would have to be sent in for a full top and keyboard replacement - which would have costs hundreds of dollars to repair. The key fit perfectly and solved my problem. It is good to know that you guys are around, and though across the US and the Atlantic ocean, the part made it within 5 days.
Dirk
12-2011
Your website is very, very good.
Julien
11-2011
I am truly impressed by Bookyard's professional competence.
Sandra
11-2011
Thanks so much for sending me my keycap! I have replaced and am a happy customer. I have recommended you to all my friends as well (lots of Mac users!)
Doug
10-2011
Hi, I ordered a airport card for a ibook G3 two day's ago, it arrived today in great condition, and works perfectly. So thanks for such great service.
Nick
10-2011
A big 'thank you' to yourself and your colleague who I spoke with on the phone. The part arrived this morning at 8:30am, resulting in minimal downtime for me. I will have no hesitation is using you again and recommending you to others.
Fadi
09-2011
I appreciate your good service, and in the future I will not hesitate to order from you again and also will tell my friends about your website :)
Saul
09-2011
Hi Nick and Team, I just received the first part of my order today. Incredibly impressed and grateful for your rapid turnaround - I'll definitely be placing more orders with you! Service to envy!
Don
09-2011
Trackpad now working perfect, Would not have got it working without your help. Thanks for your help & parts on time .
Matrin
07-2011
Very impressed with your company and help today! It makes spilling red wine on my keyboard less of a pain....
Mark
07-2011
Order received, part fitted and mac fixed, brilliant. Thanx
Paul
07-2011
This is just to let you know that the equipment arrived and all is well. Excelent service, Many thanks
Trevor
06-2011
It's been great doing business with you, I'll be back in touch when my MacBook reaches retirement.
Daniel
06-2011
Fantastic fast service Nick, thank-you very very much.
Anabela
06-2011
since from our relatively long commercial relationship, I have the best opinion and confidence in your services.
Frank
06-2011
Just wanted to say thank you very much indeed. Hard to believe someone in this day and age actually cares about their customers.
David
06-2011
Just wanted to say thanks for your very quick reply and to say you were bang on with your advise.
Angi
06-2011
I just wanted to thank you for the excellent service in shipping the macbook screen I ordered, replacing it for the one I should have ordered, and adding a new macbook topcase to the order. I will certainly remember and recommend you.
Adrian
06-2011
Thanks very much for your efforts! I'm really pleased with the way you deal with issues like these and I'm pretty confident I'll be a returning customer. This is high quality customer support.
Ruth
05-2011
Might I take this opprotunity to commend you for the helpfulness of your staff!
David
05-2011
Very prompt service thank you.
Julian
05-2011
The OS disc I bought worked beautifully. You guys have saved my ass!
Chris
03-2011
many thanks for the parts arrived first thing will be fittin them next week. Great service and fast delivery.
Jerad
03-2011
I will keep you in mind and tell my Mac friends about your website and service.
John
03-2011
Thank you for the work you have done for me so very quickly. I am very impressed and will recommend your service to all in the Mac user group I am a member of - and to anyone else who will listen to me.
Rae
03-2011
Just a quick e-mail to say thank you for your brilliant service. My macbook is as if it was never damaged with a minimum amount of fuss. Your service was superfast and efficient and I'll definitely be recommending your company to anyone with a broken Mac.
Aydin
02-2011
You are fantastic, I really appreciate your efforts.
Rupert
02-2011
Love the website. Easy to use and visually clear.
Chris
02-2011
Thank you for prompt and efficient service.
Displaying 201 to 250 (of 274 feedbacks)
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