We take our commitment to your privacy seriously and treat any information you supply us with care.
- In relation to the website: www.thebookyard.com (‘the Site’).
- Owner: The BookYard Limited, whose principal place of business is at: Unit 18 Matchworks, 140 Speke Road, Liverpool L19 2RF (‘we’/‘us’/‘our’).
- Customer services: email us.
The Site uses a security system that protects your information from unauthorised use. However, as no data transmissions over the Internet can be guaranteed to be 100% secure, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Save as provided below, we will not sell, distribute or disclose information about you as an individual or your personal usage of the Site (‘Information’) without your consent or unless required or permitted to do so by law. The Information gathered by the Site includes name, address, email address, telephone number, IP address and any personal preferences users opt into. This Site does not gather or store payment information. All payments are taken by the secure third party services PayPal (for payment by PayPal balance) or Pay360 (for payment by cedit or debit card).
We would like you to keep the Information about you up-to-date. You may view or change any of the information you have provided at any time by visiting your account page or by submitting a written request. In addition to the Information you supply to us, data may be automatically collected using Googe Analytics for our own internal use.
We may monitor customer traffic patterns, Site usage and related Site information in order to optimise your use of the Site and we may give aggregated statistics to a reputable third-party, but these statistics will include no information personally identifying you.
We may also use the Information we gather to notify you about important functionality changes and alterations to the Site, or offers of products, services or information that might be of particular interest to you. Your information may also be transferred to another company in the event of sale of our company to a third party. In that event, we will endeavour to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected. By submitting your Information and ticking the requisite boxes on any order form or when subscribing to the services available on our Site, you consent to such use and transfer. If at any time you wish to stop receiving our newsletter or any other information you may have requested from us, simply click the Unsubscribe link (if available) at the bottom of any document you receive from us or change your preference on your account page. Alternatively you may email or write to Customer Services at the address given for us above.
The only information this Site requests when creating an account is the information we need to deliver your order and contact you in the event of a problem, plus a password. We do not currently offer 'Guest Checkout' becuase we believe this is misleading as it impies your data would not be stored. In fact all the same information (with the exception of your password) would still need to be stored as part of the order transaction for at least 6 years to provide warranty and consumer rights cover, and to allow for accounts auditing. By requesting and assigning a password to your data we give you the option to make a purchase in the future without having to re-enter the required order information, as well as being able to view your purchase history and order progress, reprint invoices, and raise a return. Unless you opt to subscribe to our mailing list, you will not receive any unsolicited communication from us. We will not process your data for any purpose other than fulfilling your order or providing after sale support, and your data will not be passed to any third party unless required to do so by law. If you wish to ensure your account (identified by your email address) can never be accessed on our web site, please contact us giving the email address you used wheen creating the account, and we can manually Block you account.
Newsletters, Surveys, Competitions
If you opt to subscribe to our mailing lists, we may ask you to answer various general questions about yourself and to specify the areas in which you are interested so that we can tailor the information which we send to you to cover the topics and merchandise which we believe you might be interested in. We always aim to improve the services we offer and as a result we occasionally canvass our customers who have subscribed to our mailing list, using surveys. Participation in surveys is voluntary, and you are under no obligation to reply to any survey you might receive from us. Should you choose to do so, we will treat the information you provide with the same high standard of care as all other customer information.
If you opt to subscribe to our mailing lists, we may also occasionally contact you with the opportunity to enter competitions. Entry to competitions is voluntary, and you are under no obligation to take up an invitation from us to enter. Should you choose to enter a competition, we will treat the information you provide with the same high standard of care as all other customer information, and use the information provided strictly within the entry terms of the competition and this Privacy Statement.
‘Email a friend’
We may from time to time operate an ‘Email a friend’ service. This is a referral service, designed to make it easy for customers to recommend our Site and related websites or offers to a friend, and is a two-step process. First, a customer sends us the friend´s name and email address, and secondly, we contact the friend, telling them who we are, and inviting them to take advantage of a particular offer, or to visit our website. When we contact your friend, we always advise them of the name and email address of the friend who made the original referral. We will not use your friend’s details for any other purpose.
If any of the information you provide on the form you complete when ordering a product from the Site or subscribing to the services available changes, please notify us at the above Customer Services email address.
We may occasionally modify this Privacy Statement, such variations becoming effective immediately upon posting to the Site and by continuing to use the Site, you will be deemed to accept any such variations.